Octopus Energy, the UK’s third-largest energy supplier, recently admitted to accidentally undercharging thousands of its customers by a staggering 99.9 percent due to an “obscure technical error.” The glitch caused customers with old gas meters using imperial measurements to be billed a mere 0.1 percent of the actual gas usage.
In an email addressed to the affected customers, Octopus Energy acknowledged the “unintentional discount” and attributed it to issues with “reading factors” and “unit flags.” Despite the significant undercharge, the company assured customers that they need not worry about receiving new bills or being charged for the gas they used. Taking full responsibility for the mistake, the company stated that they would not pursue any additional payment.
“Don’t worry about the gas we’ve already billed you for: that was our mistake, and we have no intention of re-issuing your bills or trying to charge you for it,” the email reassured customers.
An Octopus Energy spokesperson informed the i paper that the error affected only a small group of customers with older gas meters still using imperial measurements. The affected customers enjoyed a 99 percent discount on their gas usage during a brief period over winter, and the company has honored this discount up to their latest bill. Octopus Energy has since rectified the error, and all impacted customers have been promptly notified.
The incident occurred amidst a challenging time for energy consumers in the UK, with energy bills currently costing almost double compared to 2021. To protect households with typical energy consumption, there is a £2,500 energy price cap in place. However, in April, the cap is set to rise to £3,000, as the Government’s support becomes less generous.
Finding out about discount schemes for energy can help you save money on your utility bills. Here are some steps to help you discover available discount schemes:
- Check with Your Current Energy Provider: Start by contacting your current energy provider and inquire about any discount schemes or special offers they might have. Many energy companies offer various discounts, loyalty rewards, or fixed-rate plans to their existing customers.
- Visit Energy Supplier Websites: Visit the official websites of different energy suppliers in your area. Many companies advertise their discount schemes and promotions on their websites. Look for dedicated sections on the site that showcase offers, deals, and discounts.
- Compare Energy Suppliers: Use price comparison websites to compare different energy suppliers and their rates. These platforms often highlight any discounts or incentives offered by suppliers, making it easier for you to identify potential savings.
- Check Government Programs: Some governments offer energy-related assistance programs or initiatives for low-income households. These schemes may include discounts, grants, or rebates to help with energy costs. Check your local government’s website or contact relevant authorities to see if you qualify for such programs.
- Look for Seasonal or Time-Limited Promotions: Energy suppliers occasionally run seasonal or time-limited promotions. Keep an eye out for special deals during specific periods, like summer or winter, when energy usage may vary.
- Explore Member Organizations: Some professional associations, unions, or other member organizations offer exclusive deals or discount schemes on energy services for their members. Check if any organizations you belong to have partnered with energy providers to offer special rates.
- Follow Social Media and Newsletters: Many energy suppliers announce their promotions and discounts on social media platforms or through email newsletters. Consider following your energy provider on social media or subscribing to their newsletters to stay updated on the latest offers.
- Contact Customer Service: If you can’t find information about discount schemes on the company’s website, contact the energy provider’s customer service directly. They can inform you about any ongoing promotions or available discounts.
- Ask Friends and Family: Don’t hesitate to ask friends, family, or neighbors about their energy provider and whether they have access to any discount schemes. Personal recommendations can often lead to discovering hidden offers.
Remember that discount schemes and promotions may change regularly, so it’s essential to stay informed and keep checking for updates. Additionally, read the terms and conditions of any discount carefully to ensure you understand the requirements and benefits associated with the scheme.
For more on mis-selling, visit: https://www.energybrokers.co.uk/news/electricity/energy-mis-selling-how-much-are-you-due