Customer Issues

In the UK energy market, customers often find themselves grappling with an array of challenges, ranging from billing errors to customer service issues. In such instances, the ability to put together a compelling and effective complaint becomes vital. This comprehensive guide aims to empower consumers by providing insights into the intricacies of making a winning complaint […]

The Story  A startling wave of billing chaos has hit unsuspecting customers in the UK energy sector, with errors on the industry database leading to shockingly inaccurate bills. Recently published on The Guardian, a recent case involves a resident Jessica, who received an unexpected bill from British Gas demanding £10,529 for a month’s worth of

Octopus Energy, the UK’s third-largest energy supplier, recently admitted to accidentally undercharging thousands of its customers by a staggering 99.9 percent due to an “obscure technical error.” The glitch caused customers with old gas meters using imperial measurements to be billed a mere 0.1 percent of the actual gas usage.  In an email addressed to

Over 230 residents residing in Stoke-on-Trent are preparing to launch a class action lawsuit against the city council, alleging that they were “mis-sold” 25-year solar power contracts, leading to faulty panels and unexpected bills. Council house tenants claim they were deceived into signing up for the contracts without full understanding and have been facing subpar

  A 76-year-old widower, identified as John, faced a distressing ordeal due to a clerical error by his energy supplier, E.ON. For nearly a year, John had to ration his electricity and rely on charity food handouts after receiving an erroneous bill amounting to nearly £13,000. John, who suffers from a serious heart condition, had

82-year-old Jimmy Hope has been facing relentless hassle from Eon for months, and the energy giant is now threatening to involve debt collectors. For the past 15 years, Jimmy has lived in his flat in Tyne and Wear, and last October, the gas supply was removed as the property transitioned to an all-electric system.  To

A lawsuit claiming more than £500 million in damages has been filed against several energy suppliers, including British Gas and SSE. The legal claim alleges that these companies unfairly inflated business costs by making “secret commissions” payments to brokers.  RGL Management is representing the claimants in this legal action and aims to recover substantial compensation

In a news story published exclusively by the sun, Pete and Dee Marney recently returned home to Norfolk, UK, after a relaxing vacation in Spain, only to be shocked by an eye-watering gas bill. Despite being away for an entire month, the couple found a substantial charge on their bill, which they believe was unjustified since