In the UK energy market, customers often find themselves grappling with an array of challenges, ranging from billing errors to customer service issues. In such instances, the ability to put together a compelling and effective complaint becomes vital. This comprehensive guide aims to empower consumers by providing insights into the intricacies of making a winning complaint

The Story  A startling wave of billing chaos has hit unsuspecting customers in the UK energy sector, with errors on the industry database leading to shockingly inaccurate bills. Recently published on The Guardian, a recent case involves a resident Jessica, who received an unexpected bill from British Gas demanding £10,529 for a month’s worth of

Octopus Energy, the UK’s third-largest energy supplier, recently admitted to accidentally undercharging thousands of its customers by a staggering 99.9 percent due to an “obscure technical error.” The glitch caused customers with old gas meters using imperial measurements to be billed a mere 0.1 percent of the actual gas usage.  In an email addressed to

Over 230 residents residing in Stoke-on-Trent are preparing to launch a class action lawsuit against the city council, alleging that they were “mis-sold” 25-year solar power contracts, leading to faulty panels and unexpected bills. Council house tenants claim they were deceived into signing up for the contracts without full understanding and have been facing subpar

  A 76-year-old widower, identified as John, faced a distressing ordeal due to a clerical error by his energy supplier, E.ON. For nearly a year, John had to ration his electricity and rely on charity food handouts after receiving an erroneous bill amounting to nearly £13,000. John, who suffers from a serious heart condition, had